Outage Reporting

                                                                    Outage Telephone Numbers

                                                         St. Ansgar                                                 Thompson 

                                                      (641)713-4965                                       (641)584-2251  

                                                      (888)417-3007                                        (888)417-3007 

 

WHAT TO DO IF THE LIGHTS GO OFF

If the power goes off, check the fuses and breakers on the premises. Make sure to check the breakers below the meter pole as well as the ones in the house. Also check the lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has opened. Heartland Power Cooperative does not repair appliances or maintain the wiring inside the residence. If we respond to an outage that has been caused by the members own wiring the member will be accessed a service charge.

If all your power is off, check to see if your neighbors have power. This will help Heartland Power Cooperative determine how widespread the outage may be. It could be a large outage or it could just be your transformer causing the problem or a main breaker.

If you determined that the outage is not due to a problem at your residence or business, call Heartland Power Cooperative in St. Ansgar at (641)713-4646 or (888)417-3007 and in Thompson at (641)584-2251 or (888)417-3007. Personnel are on duty 24 hours a day, seven days a week to take your calls.

When reporting power outages please be ready with the following information. Provide your name, location number, or account number which appears on your billing statement, and the nature of the problem.

STAY AWAY FROM DOWNED POWER LINES AND BROKEN UTILITY POLES. PLEASE NOTE THE LOCATION AND CALL US IMMEDIATELY. EVEN LINES THAT LOOK HARMLESS CAN BE DEADLY!

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