Statement of Non-discrimination

Statement of Non-discrimination

Heartland Power Cooperative is a recipient of Federal financial assistance from the Rural Utilities Service (RUS), an agency of the U.S. Department of Agriculture, and is subject to the provision of Title VI of the Civil Rights Act of 1964, as amended Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age or handicap shall be excluded from participation, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.

The person responsible for coordinating the organization’s nondiscrimination compliance efforts is: Jon Leerar, CEO/General Manager of Heartland Power of Thompson and St. Ansgar, Iowa. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statues and regulations listed above from and/or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible. 

Complaint Procedure

If any member of Heartland Power Cooperative is in need of assistance concerning the electric rate, billing process, quality of service, employees, etc., please call Heartland Power Cooperative at either office (St. Ansgar - 800-349-2832 or Thompson -888-584-9732) anytime between 7:30 a.m. and 4:00 p.m., Monday through Friday; or write the Cooperative at: P.O. Box 65, Thompson, IA 50478 or P.O. Box 70, St. Ansgar, IA 50472.

If your complaint is related to the Heartland Power Cooperative service rather than its rates, and the cooperative does not resolve your complaint, you may request assistance from the Utilities Division, Department of Commerce, Lucas State Office Building, Des Moines, IA 50319; telephone (515) 281-5979.  

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